About the store:
Mega Disc Store was founded by Hongwa Publishing Trading Inc. and has been in service since 2002. Its head office is located in Ontario Canada, while stores are found in the US as well. MDS. is a professional business that carries media storage, wholesale, and retail products. It’s known world wide for quality, customer service, and carries a wide variety of products such as DVD cases, Blank Media, Labels and Accessories. You are sure to find your every need located here!
We offer all our customers a 7-day money-back guarantee on all our products starting from the day you receive it (excluding opened or used Products).
* All returns need a return authorization number.
* Merchandise must be factory sealed to receive a refund.
* Opened items cannot be returned unless the item is defective. Defective items will be replaced with same item only unless otherwise authorized by representative.
* All claims for delivery shortages, damages and defective items must be reported within 7 days of the delivery date. Faulty goods must be returned for exchange or refund.
* We do not pay for the postage on returns.
* Shipping charges are not refundable, unless we agree to pay the charges.
* If products are returned to us for no reason (unclaimed, refused, wrong address), the order would be subject to reshipping charge or a restocking fee.
Defective Disks (already burned)
MegaDisc Store will refund or make credit for or exchange any 'coasters' only under very special conditions like a recall or if a particular batch has a proven fault.
Jewel & DVD Cases Arriving Broken
MegaDisc Store has reduced the price of all it's jewel cases and DVD cases by 10% off of the regular retail price to account for any minor breakage during shipping or from the manufacturer. Damage claims under 10% of the amount packaged will not be refunded.
Refunds will be handed out in the form of a store certificate, containing the exact dollar amount of all damage exceeding 10% of the total damage. This certificate will allow you to use your refund money on future purchases.
Please note that if you ordered by Credit Card and return your item, you will be refunded, minus 10% of the total transaction fee. This is to cover the Credit Card charge that Visa and Mastercard charges us as well as restocking fees.
If you wish to return a product for a replacement or refund, please E-mail your request to: firstname.lastname@example.org Someone will then contact you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s). You will need to have this special number before shipping your product back to us.
Some restrictions may apply but we will notify you.
RMA numbers usually take between 48 and 72 hours to complete, so please be patient when waiting for yours!
Make sure to receive the RMA number before sending back your product. Product(s) authorized for return must be returned with all original packaging, manuals and accessories in good condition. All RMA numbers issued by Mega Disc Store are valid for seven (14) days. All returns must be received within this period. Late or incomplete returns may be subject to refusal. RMA numbers will NOT be extended or reassigned. Please note that original shipping charges are not refundable under any circumstances.
After we receive your return, it will take 1-2 weeks to process.
Our return address is listed below
270 Esna Park Dr. Unit 17
Markham ON. L3R1H3
How can we ship your order:
Mostly we ship customer order by FedEx Ground Service.
FedEx FedEx Ground® (1–5 business days within the contiguous U.S.; 1–5 business days within CANADA. 3–7 business days to and from Alaska and Hawaii.)